Scope
Does the commitment apply to the network, server, or your complete website?
99.9%uptime guarantee advertised by HostRomeo
Network SLAdescribed in the Terms of Service
Service creditsmay apply under the billing guidelines
Do the maths
What does an uptime percentage really mean?
Uptime percentages sound similar, but the difference in allowed downtime adds up quickly. Pick a percentage to see how much downtime it permits over a day, week, month and year.
Allowed downtime calculator
Choose an uptime level:
–per day
–per week
–per month
–per year
Read the fine print
What to check in an uptime commitment
Measurement
How are downtime and partial outages counted, and over what period?
Exclusions
Scheduled maintenance, customer changes, software, and upstream providers may be treated differently.
Remedy
Check whether a missed target qualifies for service credit, how to request it, and the deadline.
Our commitment
HostRomeo's published commitment
HostRomeo currently advertises a 99.9% uptime guarantee. The Terms of Service describe a 99.9% network uptime SLA and say credits may be available under the applicable billing guidelines, subject to stated exclusions. Read the current terms for the precise scope and claim process; this overview does not replace the service agreement.
Before purchase: verify the current uptime terms for the exact service. A network availability commitment may not guarantee that every application, plugin, database, email system, or third-party integration is continuously available.
Stay informed
Monitor your own website
Use an external uptime monitor from a network outside your hosting account.
- Monitor important pages and transactions, not just the home page.
- Retain incident timestamps so you have a record of each outage.
- Test from more than one location where possible.
- For outages, record the affected domain, time range, error message, and any recent DNS or application changes before contacting support.
Questions about the SLA?
Ask support which uptime terms apply to your chosen hosting service and how to report an incident.
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